These Terms and Conditions govern your use of Rocksteady Club (the "Site"), operated by Rocksteady Entertainment N.V. (the "Company"). By registering an account, you confirm that you have read, understood and agreed to these terms in full. Please read them carefully before using the Site.

1. Licence and Regulatory Information

Rocksteady Club is licensed and regulated by the UK Gambling Commission under licence number 000-039483-R-319422-001. The Site is intended for use by UK residents only. All gaming activity is subject to UK Gambling Commission rules and applicable UK law.

2. Eligibility

2.1 You must be at least 18 years of age to register and use the Site. We operate strict age-verification checks and reserve the right to request proof of age at any time.

2.2 Membership is open to UK residents only. Players located in or resident in the USA, France, Spain, Italy or the Netherlands are not permitted to register or play.

2.3 You may hold only one account per person, household, device, IP address and payment method. Duplicate accounts will be closed and any associated balances may be forfeited.

3. Account Registration and Verification

3.1 To open an account you must provide accurate, complete and up-to-date personal information, including your full name, date of birth, address and a valid email address.

3.2 We are required by law to verify your identity before processing withdrawals and, in certain circumstances, before you can continue playing. You may be asked to supply documents such as a government-issued photo ID, proof of address and proof of payment method.

3.3 You are responsible for keeping your login credentials confidential. Notify us immediately if you suspect unauthorised access to your account.

3.4 We reserve the right to suspend or close any account where we have reason to believe the information provided is false, misleading or incomplete.

4. Deposits and Withdrawals

4.1 The minimum deposit is £20. Accepted deposit methods are: Visa, Mastercard, Apple Pay, PayPal, Paysafecard and Bank Transfer.

4.2 The minimum withdrawal is £20. Accepted withdrawal methods are: Visa, Mastercard, PayPal and Bank Transfer. Withdrawals are typically processed within 0 to 24 hours of a verified request, subject to any outstanding verification requirements.

4.3 We do not charge fees on deposits or withdrawals; however, your payment provider may apply their own charges.

4.4 All transactions are processed in GBP or EUR. Currency conversion charges may apply where your bank or payment provider operates in a different currency.

4.5 We reserve the right to request additional verification before processing any withdrawal. Funds will only be returned to a payment method previously used to deposit.

5. Bonuses and Promotions

5.1 The welcome offer of 150% up to £1,500 is available to new players only who are aged 18 or over. Full promotional terms are displayed at the point of opt-in and form part of these Terms.

5.2 All bonus funds are subject to a wagering requirement of 35x the bonus amount before any withdrawal can be made.

5.3 The maximum permitted bet while playing with an active bonus is £5 per spin or per hand, unless otherwise stated in the specific promotion terms. Bets exceeding this limit may result in the bonus and any associated winnings being voided.

5.4 Bonus funds expire after the period stated in the relevant promotion. Any unused bonus funds and winnings derived from them will be removed from your account upon expiry.

5.5 Bonuses may not be used in conjunction with one another unless explicitly stated. The Company reserves the right to amend, suspend or withdraw any promotion at any time.

6. Fair Play and Prohibited Conduct

6.1 You agree to use the Site for personal entertainment only and not for any commercial or professional advantage.

6.2 The following conduct is strictly prohibited: use of automated software, bots or artificial intelligence to play; collusion with other players; exploitation of software errors or bugs; use of VPNs or proxies to circumvent geographic restrictions; and any form of fraud or money laundering.

6.3 We use industry-standard security and fraud-detection tools to monitor activity. Where prohibited conduct is identified, we reserve the right to void bets, withhold winnings, suspend or permanently close your account and report the matter to relevant authorities.

7. Responsible Gambling

7.1 Rocksteady Club is committed to promoting responsible gambling. A suite of tools is available in your account settings, including deposit limits, loss limits, session time limits and reality checks.

7.2 Deposit Limits: You may set daily, weekly or monthly deposit limits at any time. Increases to limits are subject to a 24-hour cooling-off period; reductions take effect immediately.

7.3 Time-Outs: You may take a short break from the Site for a period of 24 hours up to six weeks. During a time-out you will not be able to log in or receive marketing communications.

7.4 Self-Exclusion: If you feel you need a longer break, you can self-exclude for a minimum of six months via your account settings or by contacting our support team. We are also registered with GamStop, the national self-exclusion scheme. Registering with GamStop will exclude you from all UK-licensed online gambling operators.

7.5 Free, confidential support is available from organisations including GamCare and BeGambleAware.

8. Complaints and Dispute Resolution

8.1 If you have a complaint, please contact our support team in the first instance via 24/7 live chat or by email. We will acknowledge your complaint within 24 hours and aim to resolve it within eight weeks.

8.2 If you are not satisfied with the outcome of your complaint, you may escalate the matter to an alternative dispute resolution provider approved by the UK Gambling Commission. Details of the relevant provider will be supplied upon request or at the conclusion of our internal process.

8.3 Nothing in these Terms affects your statutory rights as a UK consumer.

9. Limitation of Liability

9.1 The Site is provided on an as-is basis. We do not guarantee uninterrupted or error-free access and accept no liability for losses arising from technical failures, service interruptions or events beyond our reasonable control.

9.2 To the fullest extent permitted by law, our total liability to you in connection with the Site shall not exceed the amount held in your account at the time the relevant claim arose.

9.3 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded under applicable law.

10. Changes to These Terms

10.1 We reserve the right to amend these Terms at any time. Where changes are material, we will notify you by email or via a prominent notice on the Site at least seven days before the changes take effect.

10.2 Continued use of the Site after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must close your account before the changes take effect.

Last reviewed: 2024. These Terms are governed by the laws of England and Wales.